Self Storage Notting Hill Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Notting Hill provides storage services and related services, including assistance associated with collections, deliveries and cooperation with removal companies operating in the surrounding area. By placing a booking, making a payment or using any of our services, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business who books or uses storage or associated services.
Facility means the storage premises and any associated areas operated by Self Storage Notting Hill.
Unit means the individual storage unit, locker, room or designated space allocated to the Customer.
Goods means any property stored or handled by or on behalf of the Customer at the Facility.
Services means the provision of storage space and any associated services such as access, handling, assistance with loading or unloading, and coordination with third party removal companies.
Scope of Services
Self Storage Notting Hill provides secure self storage units for personal, domestic and business use. Subject to availability, we may also offer assistance in relation to moving Goods into or out of the Facility, including coordination with third party removal companies chosen by the Customer. Any such assistance is provided on a limited and ancillary basis and does not constitute a full removal or transport service.
We reserve the right to refuse access to the Facility or to refuse to accept Goods at our discretion, including where we reasonably believe that the Goods are prohibited, unsafe, illegal or likely to cause nuisance or damage.
Booking Process
A booking for a Unit or Service may be made online, in writing or in person, subject to availability. The Customer must provide accurate and complete information during the booking process, including identification details, contact information and an indication of the type and approximate quantity of Goods to be stored.
We may request proof of identity and proof of address before confirming a booking or granting access to the Facility. We may also carry out verification checks as required by law or for security purposes.
A booking is not confirmed until we have accepted it and either received the required initial payment or provided written confirmation. We may decline any booking at our discretion, without obligation to provide a reason.
Where the Customer wishes to coordinate arrival with a removal company, the Customer is responsible for scheduling dates and times and for ensuring that the removal company is aware of our access requirements, opening hours and any restrictions on vehicle size or loading arrangements. We accept no responsibility for delays or costs arising from miscommunication between the Customer and any removal company.
Commencement and Duration of Storage
The storage period begins on the start date agreed in the booking confirmation. If the Customer or their removal company arrives earlier than the agreed date or time, access may not be available and we shall not be liable for any associated costs or delays.
Storage is provided on a recurring basis, usually monthly, unless otherwise agreed in writing. The storage period continues until terminated by either party in accordance with these Terms and Conditions.
Payments and Charges
The Customer agrees to pay all charges relating to the storage of Goods and any additional Services requested, in accordance with the rates notified at the time of booking or subsequently varied on reasonable notice.
Payment is due in advance for each storage period. We may require a deposit, which may be used to cover unpaid fees, damage, cleaning, or disposal costs. Any remaining balance of the deposit will be refunded after the Unit has been vacated and inspected, provided all sums due have been paid in full.
We may review and adjust our charges from time to time. Where charges are increased, we will give the Customer reasonable prior notice. Continued use of the Unit after such notice will be deemed acceptance of the new charges.
Payment methods will be made available by us and may include card payments, bank transfers or other approved methods. The Customer is responsible for ensuring that recurring payments can be collected when due.
If payment is late or not received, we may apply late payment charges and interest on the overdue amount at a reasonable commercial rate. We may also suspend access to the Unit and the Facility, and ultimately exercise a lien over the Goods as described below.
Non-Payment and Lien Over Goods
We have a contractual lien over the Goods stored in the Unit for all sums due and unpaid by the Customer in connection with the Services. If the Customer fails to pay amounts owing within the time specified in reminders or notices issued by us, we may take steps to secure or sell the Goods.
Where sums remain unpaid, we may:
Refuse the Customer and any removal company access to the Unit or Facility.
Apply additional charges for continued storage, administrative costs and collection activities.
Ultimately, after giving reasonable notice, sell or dispose of some or all of the Goods and apply the proceeds towards the outstanding balance, after deducting reasonable costs of sale or disposal.
Any balance remaining after settlement of all sums owed will be made available to the Customer upon request. If the proceeds of sale are insufficient to clear the outstanding balance, the Customer remains liable for the shortfall.
Cancellations and Amendments
The Customer may cancel a booking before the start date by giving reasonable notice. Any entitlement to a refund of advance payments or deposits will depend on the timing of the cancellation and any specific terms notified at the time of booking.
We may apply a cancellation charge to cover administration and any costs incurred, including costs associated with scheduled access for removal companies.
Where the Customer wishes to amend the start date, Unit size, duration, or other details, we will use reasonable efforts to accommodate the request, subject to availability and any additional charges that may apply.
We may cancel a booking or terminate storage with immediate effect where the Customer is in serious breach of these Terms and Conditions, where payment is not made, or where we reasonably believe that continued storage or access poses a risk to safety, security, or compliance with law.
Access and Security
Access to the Facility and Units is subject to our security procedures and opening hours, which may be varied from time to time. We may require proof of identity or confirmation of authority before granting access.
The Customer is responsible for ensuring that only authorised persons, including any removal company engaged by the Customer, are permitted to access the Unit. Any access granted to third parties is at the Customer’s risk.
The Customer must keep any keys, access codes, or security credentials secure and must inform us promptly if they are lost, stolen or compromised. We are not liable for unauthorised access arising from the Customer’s failure to safeguard these items.
We may carry out routine inspections and maintenance within the Facility, but we will not open the Customer’s Unit except where permitted under these Terms and Conditions or as required by law or by emergency services.
Customer Obligations
The Customer agrees to:
Use the Unit solely for the storage of Goods that are legally owned or controlled by the Customer.
Ensure that Goods are packed and secured in a manner suitable for storage and for safe movement by any removal company instructed by the Customer.
Comply with all instructions, regulations and notices issued by us concerning the use of the Facility.
Keep the Unit clean and in good condition and not cause damage to the Facility or to any property of other customers.
Allow us or our contractors access to the Unit on reasonable notice for inspections, repairs, maintenance or other legitimate purposes, or in emergencies without prior notice where necessary.
Prohibited Goods
The Customer must not store or allow to be stored in the Unit any of the following:
Illegal items, stolen goods or items obtained unlawfully.
Explosives, firearms, ammunition, or weapons of any kind.
Flammable, hazardous, toxic or combustible materials, including gas bottles, fuels, chemicals, paints and solvents, except domestic consumer quantities that pose no special risk.
Perishable goods or living creatures, including animals, plants, food items likely to rot or attract vermin.
Waste materials of any kind, including refuse intended for disposal rather than storage.
Any item that emits fumes, odours or noise, or which could cause nuisance or damage.
If we reasonably believe that prohibited Goods are being stored, we may require their removal or, where necessary, arrange for their safe removal or disposal at the Customer’s cost.
Waste Regulations and Disposal
The Facility is not a waste disposal site. The Customer must remove all waste, packaging, pallets and unwanted items and must not leave rubbish or discarded Goods in corridors, car parks, loading bays or any communal areas.
Where the Customer or its removal company leaves behind unwanted items, abandoned Goods or general waste, we may arrange for their removal and disposal and charge the Customer reasonable fees for labour, transport and disposal costs, including any fees charged by licensed waste contractors.
The Customer must not dispose of liquids, chemicals, electrical goods, mattresses or other regulated items in any manner that breaches applicable waste regulations. We reserve the right to recover any fines or penalties imposed on us as a result of the Customer’s failure to comply with waste regulations.
Liability and Risk
The Facility is not a warehouse or bailee. The Customer retains responsibility for the Goods at all times, and the Goods are stored at the Customer’s sole risk. We do not provide insurance cover for the Goods as part of the storage fee. The Customer is strongly advised to obtain adequate insurance for the full replacement value of the Goods.
We are not liable for loss or damage to the Goods arising from fire, flood, theft, vermin, pests, mould, changes in temperature or humidity, or any other cause unless caused directly by our negligence or breach of contract. In any event, our total liability for loss or damage to Goods, whether arising in contract, tort or otherwise, will be limited to a reasonable amount, having regard to the storage fees paid and any evidence of the value of the Goods.
We are not liable for any loss or damage caused by the actions or omissions of any removal company engaged by the Customer, or any other third party. Any claims relating to transport or handling of Goods to or from the Facility must be pursued directly against the relevant removal company or third party.
We are not liable for any consequential or indirect loss, including loss of profits, loss of business, loss of opportunity or loss of anticipated savings, even if such losses were reasonably foreseeable.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.
Indemnity
The Customer agrees to indemnify and hold us harmless against all claims, demands, losses, damages, costs and expenses arising from or in connection with:
The Customer’s breach of these Terms and Conditions.
The nature or condition of the Goods stored.
Any act or omission of the Customer, its employees, agents or contractors, including any removal company instructed by the Customer, while on or around the Facility.
Termination and Vacating the Unit
Either party may terminate the storage arrangement by giving the other party the notice period specified in the booking confirmation or, if none is specified, reasonable written notice.
On termination, the Customer must:
Remove all Goods from the Unit and the Facility by the agreed termination date.
Leave the Unit clean, tidy and free from damage beyond fair wear and tear.
Return any keys, fobs or access devices provided.
If the Customer fails to remove all Goods by the termination date, we may continue to charge storage fees and may, after giving reasonable notice, treat the remaining Goods as abandoned and proceed to sell or dispose of them in accordance with our lien rights.
Personal Data
We collect and process personal data relating to Customers for the purpose of providing Services, managing bookings, processing payments, maintaining security and complying with legal obligations. Personal data may include identity details, contact information, payment details and information about access to the Facility.
We will use reasonable measures to keep personal data secure and will only retain it for as long as necessary for the purposes for which it was collected or as required by law.
Variations to Terms
We may amend these Terms and Conditions from time to time to reflect changes in law, operational requirements or market conditions. Updated terms will be made available at the Facility or on our website. Where changes are material and affect existing Customers, we will give reasonable notice. Continued use of the Services after such notice will be deemed acceptance of the updated Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
Entire Agreement
These Terms and Conditions, together with any written booking confirmation or other agreed terms, constitute the entire agreement between Self Storage Notting Hill and the Customer in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise or representation that is not expressly set out in these Terms and Conditions.
